Shipping & Returns

Delivery Policy

At the moment, we can deliver to the Republic of Ireland & Northern Ireland only.

All orders placed before 12.00 GMT (Monday - Friday) are dispatched within 5 working days.

Please note due to Covid-19, we are experiencing stock issues with some of our products. We will keep you updated on your order but please allow additional time for delivery. Thank you for your patience and support!

Republic of Ireland

Standard Delivery is €3.95 and takes approximately 5 working days from the time of order and 1-2 working days from time of shipment. Free shipping on orders over €70.

Northern Ireland

Standard Delivery is €6.00 and takes approximately 5 working days from the time of order and 2-3 working days from time of shipment. Free shipping on orders over €100

Europe

We currently do not ship to mainland Europe but we’re working on this!

What is meant by 'working day'?

Working days are Monday to Friday and exclude Saturdays, Sundays, Good Friday, and bank or public holidays.

Republic of Ireland & Northern Ireland

All Deliveries are made using Fastway. Accordingly deliveries will arrive between 9:00am and 5:30pm Monday to Friday. There are no Saturday or Sunday deliveries.

Standard Delivery

Postage & packing for all Republic of Ireland standard deliveries cost €6.00. The estimated delivery time is usually approximately 5 working days. The shipping fee is only paid on a per order basis, even if your order consists of more than one parcel.

Once your order is shipped you will get an email notification with your order number. Fastway will deliver items by close of business within 2 working day nationwide.

Free Delivery Promotions

Free delivery only applies as part of a promotional offer and is only available as standard delivery.

Returns Policy

We hope you will be completely satisfied with any product purchased from us. However, should you wish to return an item to us, we aim to make the process as quick and convenient as possible.

All products (excluding sale items) are protected by a 14 Day Money-back Guarantee which, in accordance with the distance selling regulations, guarantees a full refund or product exchange if the item is returned in an unused/unopened condition, within 14 days of receiving the order. Any items received after this date will be sent back to the original delivery address.

All sale items must be returned within 7 days of receipt. Any sale item received after this will be sent back to the original delivery address.

Note: Any item that is soiled and/or damaged (including excessive odour of perfume, smoke, etc.) will not be refunded and any returned items will be sent back to the original delivery address.

All items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price of the returned item(s) (delivery fees are excluded) will be credited when the parcel has been received and processed your return.

The item must be returned to us unused and in as new condition with all packaging and labels intact.

Please indicate on your delivery note the item(s) you are returning and the reason.

All goods should be returned using a traceable shipping service to:

C/O Axis Media & Print

Unit C2, Bymac Centre

Northwest Business Park

Blanchardstown

Dublin 15. D15 TK85

Please be aware that return postage fees cannot be refunded unless the reason

for the return of the goods was due to an error made by us. If the error is ours, we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded.

How do I return items?

Goods should be returned using the original parcel the goods were received in, where possible.

Please email us at info@justpersonal.ie with reasons for return and whether an exchange or Refund is required. Please post back using traceable mail. Please note that where an exchange is required we will endeavour to get the requested item, but in the case of an item being out of stock you will be notified immediately and a refund will be issued. For all goods sent back as an exchange, customers will not be charged carriage.

Refunds

All refunds will be processed in accordance with our returns policy.

Items will be examined to ensure they are returned in good condition. An email will be sent confirming the refund.

After you have received the email please allow 7 - 10 business days for the refund to be credited to your account.

If the product is returned because it is defective or not the one you ordered a full refund including the delivery charge after our inspection has taken place.